Replacement & Refund Policy
At BinderPuff, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for both defective and non-defective items, subject to the conditions outlined below.
1. Returns (Change of Mind / Non-Defective Items)
If you wish to return an item for personal reasons (change of mind, no longer needed, etc.):
- Return Window: You must request a return within 30 days of receiving your package.
- Condition: Items must be unused, in their original condition, and with all original packaging and tags intact.
- Return Shipping Cost: For non-defective returns, customers are responsible for paying all return shipping costs. Original shipping fees (if any) are non-refundable.
- How to Process: Please contact our support team at zhaozichao.way@gmail.com before sending any item back to obtain return instructions and the return shipping address. Unsolicited returns will not be accepted.
2. Damaged, Defective, or Incorrect Items
In the event that you receive a damaged, defective, or incorrect item, please notify us within 30 days of delivery. Kindly send an email to zhaozichao.way@gmail.com with the following information:
- Order Number: Including your order number allows us to swiftly locate your account and confirm your purchase.
- Images or Video: Clear photos or video showing the damaged, defective, or incorrect item, along with any packaging labels.
- Accurate Delivery Address: To verify where a replacement should be sent.
Shipping for Defective Items: If the issue is verified as a product defect or our error, we will arrange a replacement or issue a refund at no extra shipping cost to you.
3. Refunds Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
📧Contact：zhaozichao.way@gmail.com
📍中国福建省福州市永泰县同安镇官路村官路33号
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